Patients' Rights

At Al-Jawda and Care Medical Center, we are committed to providing the best healthcare services in an environment that focuses on the rights of patients. The rights of patients at our complex are as follows:

 

1. Right to Quality Healthcare

• Every patient has the right to receive high-quality healthcare, including accurate diagnosis and appropriate treatment based on recognized medical standards.

2. Right to Information

• Patients have the right to receive all relevant information about their health condition, including available treatment options, potential risks, and expectations related to treatment.

3. Right to Privacy and Confidentiality

• Patients have the right to have their medical and personal information kept confidential. No personal information will be shared without written consent or as required by law.

4. Right to Make Informed Decisions

• Patients have the right to make informed decisions regarding their treatment, including the right to accept or refuse treatment or procedures after understanding the available options.

5. Right to Comfort and Safety

• Patients have the right to receive healthcare in a comfortable and safe environment, with their dignity and privacy respected during their treatment.

6. Right to Emergency Medical Services

• Patients have the right to receive emergency medical care in case of a health emergency without delay.

7. Right to Submit Complaints and Feedback

• Patients have the right to submit any complaints or feedback related to the services provided to them through the designated channels in the complex. Complaints are taken seriously with a commitment to improve service quality.

8. Right to Participate in Medical Evaluation

• Patients or their authorized representatives have the right to interact with the medical team and provide their input on medical evaluations or the treatment plan.

9. Right to Seek a Second Medical Opinion

• Patients have the right to seek a second medical opinion if they feel the need for another perspective regarding their health condition or prescribed treatment.

10. Right to Religious and Spiritual Consideration

• Patients have the right to have their religious and spiritual needs respected, including the availability of suitable spaces for prayer if necessary.

11. Right to Mental Health Care

• The treatment environment should support the patient's mental health, including providing comfort and following procedures that help alleviate stress and anxiety.

At Al-Jawda and Care Medical Complex, we are dedicated to consistently applying these rights to ensure a respectful and high-quality healthcare environment for our patients.