Privacy

At Al-Jawda & Care Medical Center, we are committed to protecting the privacy of your personal data and ensuring the confidentiality of the information you provide to us. This policy aims to clarify how we collect, use, and protect our clients' personal data in compliance with applicable laws and regulations in the Kingdom of Saudi Arabia.

1. Collection of Personal Information

• We may collect personal information when you register for medical services or use our website or applications.
• Personal information collected may include your name, national ID number, date of birth, contact information, medical history, and any other relevant data related to the services provided.

2. Use of Personal Information

• The collected information is used to provide necessary medical services such as diagnosis, treatment, and appointment scheduling.
• To improve user experience at the complex or through our digital channels.
• To send notifications or updates related to appointments or the services we offer.
• To comply with legal and regulatory requirements.

3. Protection of Personal Information

• We employ the latest technologies and security procedures to ensure your personal data is protected against unauthorized access, unlawful use, or unauthorized modification.
• Our staff is trained on the importance of confidentiality and the appropriate use of data for specified purposes only.

4. Sharing of Personal Information

• Your personal data will not be shared with any third party except in the following cases:
  • With your written consent.
  • To comply with legal orders or regulatory requirements.
  • When necessary to ensure service delivery, such as collaborating with other medical entities when needed.

5. Clients' Rights

• You have the right to access your personal data stored with us and correct any errors.
• You may request the deletion of your personal data, provided it does not conflict with legal obligations or medical necessities.
• You have the right to know how your data is being used and the entities it may be shared with.

6. Data Retention Policy

• Your personal data will be retained only for the duration necessary to provide services or achieve the purposes outlined in this policy.
• Some data may be retained for longer periods if required by legal compliance or medical needs.

7. Cookies Policy

• Our website may use cookies to enhance the user experience.
• Users can adjust their browser settings to disable cookies if desired.

8. Changes to the Privacy Policy

• Al-Jawda & Care Medical Complex reserves the right to amend the privacy policy from time to time to align with legal or technical updates.
• Clients will be notified of any significant changes through available communication channels.

9. How to Contact Us

For any inquiries or feedback about the privacy policy, please contact us via:

• Phone: [Insert phone number]
• Email: [Insert email address]
• Visit: Any branch of the complex.

10. Governing Laws

All practices related to privacy and data protection at the complex are subject to the laws and regulations in force in the Kingdom of Saudi Arabia.